Reference

What You Agree To When You Use 111skin

These terms set out the rules that apply to your 111skin account — how you open it, how you fund it via bKash, Nagad or Rocket, and how we both behave.

Account eligibility rulesbKash, Nagad, Rocket wallet termsDeposit and withdrawal conductAccount suspension conditionsGoverning dispute process
111skin What You Agree To When You Use 111skin
TERMS SUPPORT

Reach Us About Your Account Terms

If something in these terms is unclear — or if you want to flag a wallet mismatch, a verification hold, or a dispute — our support team handles account-level queries directly. Bring your registered mobile number and the bKash, Nagad or Rocket transaction reference if your question involves a payment.

Live Chat Open the chat widget from your account dashboard to raise a terms or verification query. Keep your wallet reference ready for faster resolution.
Email Support Send a detailed account query to our support address. Include your registered mobile and any Nagad or Rocket transaction ID related to your question.
Account Help Page The help section inside your account covers common terms questions — wallet name mismatch, account limits and the verification process for bKash withdrawals.
HOW WE HANDLE IT

Our Commitments Under These Terms

We apply these terms consistently — they are not selectively enforced. If we update a rule that affects your wallet behaviour or account status, we notify you through your registered contact before the change takes effect. Here is what that looks like in practice.

Wallet Verification

Every bKash, Nagad and Rocket wallet linked to your account is checked against your registration details. Mismatches pause withdrawals until the account holder confirms identity.

Account Security

Your login credentials and OTP access are your responsibility under these terms. We will never ask for your PIN via chat or email — report any such request to support immediately.

Data Retention

Account data — including transaction records for bKash, Nagad and Rocket deposits — is retained for the period required by our operating obligations and deleted on a defined schedule.

Dispute Process

Raise a dispute through live chat or email with your transaction reference. We aim to acknowledge within one business day and provide a written outcome once the review is complete.

Common Questions About 111skin Terms

These are the account-terms questions we hear most. If yours is not here, contact support with your registered number and any relevant wallet transaction ID.

Access and eligibility depend on the laws in your region. You are responsible for confirming that using the platform is permitted under the rules that apply to you.

We will place a verification hold on the affected transaction. Submit your identity details through account support and we will review within one business day.

Where possible, withdrawals are returned to the same wallet used for the deposit. A different Nagad destination triggers an identity check before we process the request.

We communicate material updates through your registered account contact before they take effect. Continuing to use your account after the change date means you have accepted the revised terms.

Opening duplicate accounts, using a wallet registered to another person, or attempting to bypass verification steps are all breaches that may result in immediate account suspension.

Contact us via live chat or email with your account ID and the relevant Rocket or bKash transaction reference. We confirm receipt and provide a written outcome after review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.