Reference

What Our Legal Terms Cover for You

Access to 111skin and eligibility to hold an account depends on your local law and the regions we support — read these terms carefully before you register.

Account EligibilityJurisdiction ConditionsbKash, Nagad, Rocket PolicyData Retention RightsContact & Dispute Path
111skin What Our Legal Terms Cover for You
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If a legal or policy matter affects your account — a disputed transaction, a wallet verification hold, or a request to access your data — reach us through the channels below. We handle legal enquiries separately from general account help, so use the contact path that matches your issue for a faster response.

Policy Support Email Send written legal requests, data access queries, or term disputes to our dedicated policy email. We log every submission and respond within our published schedule.
Live Chat — Account Issues For wallet holds involving bKash, Nagad, or Rocket that are connected to a legal verification step, start a live chat and reference your account number for faster routing.
Support Ticket Form Use the on-site ticket form to attach documents — ID scans, wallet screenshots — when your query involves identity verification or a formal account review.
ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Account

We apply account-level security measures across every step where your information is stored or processed. Your bKash, Nagad, or Rocket wallet details are held in encrypted form and are never shared with third parties outside of what is required for transaction processing. Cookie data collected during your session is used for session management and fraud prevention — you can review cookie settings through your browser at any time. We retain account and transaction records for the period required by the applicable data retention rules, after which they are deleted or anonymised.

Wallet Data Encryption

bKash, Nagad, and Rocket payment details are stored in encrypted form. We do not expose wallet numbers to third parties outside the processing chain.

Cookie Policy

Session cookies are used for login state and fraud detection only. No behavioural tracking cookies are placed without disclosure in our cookie notice.

Data Retention Period

Account records and wallet transaction logs are kept for the retention period stated in our privacy policy, then deleted or fully anonymised per applicable rules.

Change Request Process

To update personal data or request deletion, submit a written request via our support ticket form. We review and respond within the schedule published on this page.

Your Legal Questions, Answered Directly

These are the questions we hear most often about account eligibility, data rights, and how our legal terms work in practice for people accessing the platform from Bangladesh.

Access depends on your local law and the region you are in. We do not make eligibility determinations on your behalf — you must confirm that using the platform is lawful in your location before registering.

Wallet name matching is a standard identity verification step. If your bKash, Nagad, or Rocket account is registered under a different name, withdrawals will be held until the mismatch is resolved through our support team.

Submit a written data access request through our support ticket form. Include your registered account number. We will review and respond within the timeframe stated in our published support schedule.

Updated terms are posted on this page before they take effect. Continuing to use your account after the update date constitutes your acceptance of the revised terms.

We retain wallet transaction logs and account activity for the data retention period defined in our privacy policy. After that period, records are deleted or anonymised in line with applicable requirements.

Contact us first via live chat or the policy support email. Formal disputes must be submitted in writing through our ticket form, including your account number and a description of the issue you are raising.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.